Start a Career in Igaming

Starting a career in iGaming, especially in customer service, can be an exciting opportunity. Here are some tailored tips to help you break into the field:

1. Learn the Basics of iGaming

• Research the industry: Understand different types of games (casino, sports betting, esports, etc.) and the regulatory environment, particularly in Malta, a major iGaming hub.
• Familiarize yourself with key terms like RTP (Return to Player), RNG (Random Number Generator), and KYC (Know Your Customer).

2. Improve Your Technical Skills

• Many iGaming companies use specific customer relationship management (CRM) tools and live chat systems, so gaining some familiarity with tools like Zendesk, Salesforce, or LiveAgent could be beneficial.
• Basic knowledge of online payment systems and fraud detection tools is a plus.

3. Showcase Your Language Skills

• Fluent English is a major asset in customer service, but also consider learning basic phrases in other languages like German, Swedish, or French, as many iGaming companies cater to international customers.

4. Highlight Customer Service Skills

• Emphasize skills like patience, empathy, clear communication, and problem-solving. The ability to handle difficult situations with customers in a calm and professional manner is key.
• Familiarize yourself with live chat and phone support etiquette.

5. Get Certified or Take Short Courses

• Consider short online courses on customer service, communication skills, or even introductory courses to the iGaming industry.
• Look into certifications like the “iGaming Academy” in Malta which offers courses specifically tailored to the industry.

6. Update Your CV and LinkedIn Profile

• Highlight any experience dealing with customers, solving problems, or working in fast-paced environments.
• Tailor your CV to show that you’re eager to join the iGaming sector and open to learning about the unique aspects of the industry.

7. Attend iGaming Networking Events

• Malta hosts many iGaming events and conferences (e.g., SiGMA). These are great places to network and learn more about job opportunities.
• Engaging with professionals at these events can give you insights and help you build a network within the industry.

8. Look for Entry-Level Roles

• Customer service roles are a common entry point into the iGaming industry. Search job portals like JobsPlus Malta, Glassdoor, or LinkedIn for positions.
• Reach out to recruiters specializing in iGaming, as they often have access to exclusive openings.

9. Prepare for Interviews

• Be ready to explain why you are interested in iGaming and how your skills align with customer service.
• Highlight your adaptability and eagerness to learn. Some iGaming companies look for individuals with a passion for gaming, so mentioning this (if applicable) could be beneficial.

10. Understand the Regulatory Environment

• Malta’s iGaming industry is heavily regulated. Basic knowledge of Maltese Gaming Authority (MGA) regulations can set you apart from other candidates by showing that you understand the compliance side of the business.

Starting as customer support could lead to various opportunities in iGaming, such as compliance, account management, or operations, so show your ambition and willingness to grow within the industry.